Warranty Information

While each brand and model is slightly different, most follow these general guidelines:

Ensure your gas key (located near the fireplace is turned on):

1. Locate the knob that says "PILOT".
2. Turn knob to the "PILOT" position.
3. Press the knob in and hold
4. While holding the knob in, press the igniter button repeatedly until pilot lights.
5. DO NOT let off the Pilot knob.
6. Once the pilot lights, you'll hold the knob in for up to a minute allowing the thermocouple to heat up.
7. Release knob and turn on. If pilot goes out, repeat the above steps or schedule a service appointment with us.